Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request
a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@lelaamour.co.za .
If your return is accepted, we’ll send you instructions on how and where to send your packaged Items ,Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at customercare@lelaamour.co.za
Exchanges
Accept exchanges
Product condition
New only
Window
14 days
Method
By mail
Return label
Customer responsible for return shipping unless the item is defective or incorrect.
Restocking fees
No cost
Refund processing time
7–10 business days
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return
is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was
approved or not. If approved, you’ll be automatically refunded to your original payment method within
7–10 business days.
Please remember it can take some time for your bank or credit card company
to process and post the refund.
Customer Support
LELA AMOUR GLOW (PTY) LTD
Registered Business Name: LELA AMOUR GLOW (PTY) LTD
Registered Business Address:
25 Church Street Cape Town Western Cape 7700 South Africa
Business Hours:
Monday – Friday: 09:00 AM – 05:00 PM (SAST)
Saturday: 09:00 AM – 01:00 PM (SAST)
Sunday & Public Holidays: Closed
Business Days:
Monday – Friday (excluding South African public holidays)
Email: customercare@lelaamour.co.za
Phone : +27 64 507 3296
