Shipping Policy
This Shipping Policy applies to orders placed within South Africa. It is intended to ensure that
customers understand our shipping procedures. By placing an order on our website, you agree to
the terms outlined below.
A. Shipping Costs
Free shipping is available for all orders under R1000 within South Africa.
B. DELIVERY TIME, PROCESSING & ORDER CUT-OFF TIME
Estimated delivery time: 5–15 Business Days (Monday – Friday)
Order Cut-Off Time:
2:00 PM (SAST – South African Standard Time)
Orders placed before the cut-off time on business days will be processed the same day.
Orders placed after the cut-off time will be processed on the next business day.
Processing Time:
1 – 2 Business Days (Monday – Friday)
C. DELIVERY TERMS
Orders are delivered via local courier services operating within South Africa. Delivery times may vary
depending on the destination and courier availability.
D. ADDRESS CHANGE
The delivery address cannot be changed once an order has been shipped. If you need to update the
delivery address, please contact us within 24 hours of placing your order at:
E. ORDER CANCELLATIONS
Orders can be cancelled before they are shipped. If an order has already been dispatched, pleasev refer to our Refund Policy for return instructions.
F. DAMAGED PACKAGES IN TRANSIT
If your package arrives damaged during transit, please follow these steps:
• Refuse the delivery if possible and contact our support team immediately.
• If the package was delivered in your absence and appears damaged, please contact us within 48 hours so we can assist you.
Customer Support
LELA AMOUR GLOW (PTY) LTD
Registered Business Name: LELA AMOUR GLOW (PTY) LTD
Registered Business Address:
25 Church Street ,Cape Town ,Western Cape, 7700, South Africa
Business Hours:
Monday – Friday: 09:00 AM – 05:00 PM (SAST)
Saturday: 09:00 AM – 01:00 PM (SAST)
Sunday & Public Holidays: Closed
Business Days:
Monday – Friday (excluding South African public holidays)
Email: customercare@lelaamour.co.za
Phone : +27 64 507 3296
